This happened to me. No email and no explanation when I questioned.
That is the problem with free services, sometimes you get what you paid for. If you have your own base, just use tailscale and connect to it through the Internet.
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I use rtk2go, rtkdata, centipede, and I also have my own caster up. Am trying to work out a way to make my own more accessible to others as I don’t want to be adding stations manually every 2 mins…